With over 25 years’ industry experience and providing the superior customer service, our commitment to you does not end when the product has been delivered.
servicing & parts
As qualified dealers we are able to provide a complete aftersales service for your robotic lawn mower.
In order to keep your mower in optimum condition and providing you with years of dedicated mowing, it is important to have it serviced every 12 months and with only genuine parts.
A mower has to do a lot of hard work, and some parts need to be replaced (for example the blades) to ensure that the product continues to give you the perfect cut. During servicing we also check the entire mower, motors, wheels, cutting blades and electrics and replace any parts which are needed. We will also do give it the latest manufacturers software update, please note this can only done by an authorised dealer.
We have many years’ experience in servicing robotic mowers, and can provide a hassle free way of keeping it in perfect condition with regular servicing. Please contact us now to discuss mower servicing.
If you are qualified to repair your mower yourself, we also stock genuine parts for you to order from us. Please contact us for more details.
warranty & repairs
As a qualified dealer, we are experienced in all matters related to your robotic lawn mower and are always on hand to help you. Autolawn cover all warranty claims and repairs on behalf of the manufacturers.
commitment to excellent customer service
With over 25 years’ industry experience and a dedication to providing the highest levels of customer service, you can rest assured that our commitment to you does not end the second the product has been delivered.
Your rights under the Consumer Rights Act are against the retailer – the company that sold you the product, us – not the manufacturer. We are dedicated to ensuring that your mower always provides you with the level of service you expect. Please don’t hesitate to contact us if you have a problem with your mower so that we can help you.
We will establish whether the issue falls under warranty, and if it does we will arrange collection of the mower and repair it ourselves. We only use genuine parts and all warranty claims are dealt with us personally. We do not sub-contract repairs, and we do not have a call centre. The majority of manufacturers have a 2-year warranty period from date of purchase, however some manufacturers may vary. It is also worth noting what parts are covered under warranty, for example blades are not because these are considered wear and tear.
We also provide repairs outside of warranty, again using only genuine parts and with our trademark personal service.
For all repairs, we will attempt to collect and return all robotic lawn mowers personally.
If you have a problem with your robotic lawn mower, please contact a member of the team.
We are authorised dealers and can therefore carry out all warranty work in our onsite workshop, whether or not the machines were sold by us.